Damage & Defect Claims

7-Day Reporting Window

If your item arrives damaged or defective, you must contact customerservice@bathatelier.com within 7 days of delivery. Claims submitted after 7 days are not eligible, no exceptions.

If you do not plan to install immediately, please still unbox and inspect within 7 days to verify the product's condition.

What to Include in Your Claim

Incomplete claims will be paused until all information is received; the 7-day window does not pause for missing documentation.

• Order number
• Photos of: the outer shipping box (all sides), the shipping label, the inner packaging, the damage area in clear focus, and a wide shot of the full product
• A short written description of the issue

Resolution

We respond within 2 business days with one of the following, at our discretion:

• Free replacement of the damaged item or part
• Partial refund if you choose to keep the item as-is
• Full refund if the item is unusable (return may or may not be required)

Important Limitations

• Do not install a damaged or defective item. Once installed, the damage claim is forfeited.
• Claims submitted after 7 days from delivery are not eligible.
• Natural variation in color, grain, texture, or finish is not a defect.
• Minor surface marks visible only at certain angles or under direct light are not defects.
• Cosmetic packaging marks, dust, or fingerprints are not defects.